Systech Application Management Services
Systech global delivery model enables our clients to deploy the best resources needed for the engagement in a flexible and cost efficient manner. Systech offers our clients the flexibility to use resources from our offsite and offshore development centres to compliment the onsite team. Our Offshore development centre is a 35,000 Square Feet state-of-art development facility located in Bangalore, India.
Our Offshore services are seamlessly integrated into our core competencies including:
- SAP Functional Services (ECC/CRM/SCM/HCM/PLM)
- SAP Technical Services (ABAP/BSP/Web UI/Web services/IDoc/EDI/Middleware/XI/Adobe Forms)
- SAP Basis and Security
- SAP NetWeaver BW and BusinessObjects
- SAP NetWeaver
We offer our clients the flexibility of multiple engagement options:
- Project Engagements
- Deliverable based services
- Blended model ( Onsite/ Offsite / Offshore or a combination )
- Support Engagements
- Service Level Agreement (SLA) based services
- Work can be Onsite/ Offsite / Offshore or a combination
Why Systech?
- Systech is 100% SAP Focused and an End-to-End Integrator
- Systech has a very successful record of delivering SAP AMS solutions and have demonstrated a cost effective Onshore/Offshore model that has reduced client investments significantly
- We have successfully executed multiple projects including implementation/Support projects
- Rich Techno functional experience in all SAP suite of products including CRM/ECC/SCM/PLM
- Mature Systech powered AQUA methodology and Proven Transition methodology
- Access to latest tools and technology of SAP being Premier Partner of SAP
- High Customer satisfaction because of the following:
- Efficiency
- Call Tracking using Remedy system
- Specifically modified for SAP
- Responsiveness
- Self Service Portal for user tracking
- Allows real time status viewing of tickets
- Sense of Urgency
- Help Desk policy that tickets treated at same level (1, 2, or 3)
- Target is to close tickets within 5 minutes
- Success rate of 95%
- Business Continuity Plan & Disruption Containment Strategy
- Proven SAP experience
- Providing SAP and PPS services since1999
- 78 remote support clients currently supported
- Successful transitions of remote support back to customers
- Focus on the mid-market
- Understanding of Best Practices solutions
- Flexibility
- Dedicated and leveraged support models
- Hours and SLA review quarterly with adjustments as needed
- Rapid deployment of resources to support augmentation needs
- Leverage existing ticketing system or use Systech ticketing system
- System of Accountability
- Systech will provide checks and balances to the project
- History of working with third party implementation providers
- The Call Center is available 24x7x365 and tracking using web based portal
- Five ways to Contact a Helpdesk Support Specialist
- E-mail
- Website
- Fax
- Toll Free 800 Number
- Direct Dial Number
- 35,000 sq ft development facilities in India with State of the art infrastructure
- Management of offshore division has significant US experience
- Experience of our resources - every Team lead has at least three years of experience in the US or five years of experience doing offshore support for clients in the US.
- competitive/compelling billing rates
- Secure Environment - Physical and Network
- Toll Free number for easier access from the US
- Tools and accelerators to support Rapid solution deployments
Systech AMS Solution Catalogue
- Enterprise Architecture
- System Landscape Planning
- Hands-on Workshops
- Business & System Analysis
- Upgrade Assessments
- Packaged Solutions
- Project Management & Rapid Implementations
- Time & Material Consulting
- Custom Development
- Off-Shore & Remote Development
- Quality Assurance Audits
- Stress Testing
- Performance Tuning
- Post Implementation Reviews
- Release and System Upgrades
- Security Solutions
- Migration and Capacity Planning
- Remote Monitoring
Speakers/Publications:
Systech SBO team have been routinely speaking at SAP conferences (Insider, ASUG, Sapphire) on SBO Trends, Best Practices and Customer case studies.
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