Systech Integrators, Inc

CRM is an enterprise wide business strategy designed to optimize profitability, revenue and customer satisfaction by organizing the enterprise around customer segments, fostering customer-satisfying behaviours and linking processes from customers through suppliers. More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets - their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction - whether it's sales, service, or marketing. CRM has become an increasingly important element of any successful business. Ultimately, CRM is about identifying, acquiring and retaining customers efficiently and effectively to drive profitable growth within an organization.

Systech Integrators offers end-to-end SAP enterprise solutions including: consulting and integration services to help customers to sustain and maximize return on your SAP business process platform. We deliver our SAP services on a foundation of value realization, where true value is as important as on time and on budget.

We offer SAP CRM services in the following ways to address variety of customer SAP CRM needs:

• Business Process consulting
• Building Business case/Roadmaps/change management
• Implementation Services
• Upgrade services
• Application management services

Why Systech?

• Systech is 100% SAP Focused and an End-to-End Integrator
• Systech has a very successful record of delivering SAP CRM solutions and have demonstrated a cost effective Onshore/Offshore model that has reduced client investments significantly.
• We have successfully executed multiple projects including latest CRM 7 (Ramp up Enh 1)
• Rich functional experience in all areas of CRM including High Tech CRM Channel Management, Sales, marketing, Service, e-commerce(Web Channel)
• Mature Systech powered AQUA methodology
• Access to latest tools and technology of SAP being Premier Partner of SAP

Systech CRM Delivery Solution Catalogue

• Quick-start CRM Solutions for shorter deployment durations and quick wins
• Value driven Assessments/Road maps to address customer pain points and provide value to customer
• Discovery-to-Demo-Build-Deliver Accelerators-Scoping questionnaire, Project Plans, Solution Maps, training and all deliverables
• SAP CRM Product Demo system capabilities
• RDS by partnering with SAP
• Systech Unique AQUA based methodology
• Templates with Run ASAP implementation phases and data migration
• Re-usable code snippets and sanitized Objects Repository to speed up implementations
• Training and Testing Tools
• Robust Application Management Support Tools and Methodology
• OCM tools
• Integration experience including SAP suite of products and Vendavo

CRM Solution Areas:

• Marketing including Marketing resource and brand management ,Campaign Management, Trade Promotion, Segmentation and list management, Loyalty management, real-time offer management, e-marketing
• High Tech Partner Channel Management including Design Registration, Quotes, Ship and Debit, POS, Samples, Inventory reconciliation, Price protection, Claims, Returns, Bill up, Debit/Credit memos
• Sales including, Territory management , Accounts and contacts management , Activity management , Sales planning and forecasting , Opportunity management, Quotation and order management , Product configuration and pricing, Billing and contract management, Incentive and commission management and integration with ECC/BW/Vendavo and Sales analytics
• e-Commerce(We b Channel) including E-marketing, business-to-consumer (B2C) or business-to-business (B2B) selling, e-Service and Analytics
• Services including Service Order Management, Repairs & Returns Management, Service Contracts Management, Equipment and Installed Base Management, Field Applications, Web Channel, CIC ( Customer Interaction center), BCM,IVR
• Channel Management Analytics covering the following topics
• Sales, Channel Analytics
• e-Commerce Marketing
• e-Commerce Sales
• IC Sales
• IC Service
• IC Analytics

Speakers/Publications:

Systech CRM team have been routinely speaking at SAP conferences (Insider, ASUG, Sapphire) on CRM Trends, Best Practices and Customer case studies.